Insight Clinic is a Registered provider of Medicare, Northwest Melbourne Primary Care Network (NWMPCN), Care In Mind, and National Disability Insurance Scheme (NDIS).
Insight Clinic has a strict booking and cancellation policy. Please see below for our cancellation policies for various services that we currently offer.
48 Hours Cancellation/Reschedule Policy: Participant or Participant representative must give 48 Hours' notice for any changes to existing appointments. This includes cancellation, non-attendance, or a request to reschedule without sufficient notice. A full session fee (AUD193.99) will be charged for less than 48 hours of cancellation, request to reschedule, or nonattendance. A 48 hours notice allows us to have sufficient time to fill that appointment slot with someone in need. We appreciate your adhering to our cancellation/reschedule policy.
Insight Clinic Mental Health Services offers NDIS-funded Mental Health Assessment and Psychological Therapy including Individual Counselling Sessions for various mental health issues. You must be an NDIS participant with funding allocated for psychological services to be eligible for this program. Please visit our NDIS page for further information.
4 Business Days Booking, Cancellation and Reschedule Policy: The client or Guardian must give 4 Business day's notice for any changes to existing appointments. This includes cancellation, non-attendance, or a request to reschedule without sufficient notice. 50 Percent of session fee will be charged for less than 4 business day's of cancellation or request to reschedule, and for nonattendance a full session fee will be charged. A 4 business day's’ notice allows us to have sufficient time to fill that appointment slot with someone in need.
We appreciate you adhering to our booking and cancellation policy and giving us sufficient notice when cancelling or amending an existing appointment, which allows us to have adequate time to fill the spot with someone in need.
24 Hours Cancellation and Reschedule Policy: The client or Guardian must give 24 Hours' notice for any changes to existing appointments. This includes cancellation, non-attendance, or a request to reschedule without sufficient notice. Care in Mind will remove your funding for the sessions, if there is more than one cancellation, request to reschedule, or nonattendance from your end. Removal of funding by Care In Mind may interfere with our ability to provide further services to you.
To be eligible for this service, You must be a healthcare card holder. In addition, you are required to gain access to a Mental Health Care Plan along with a completed and signed Care in Mind Referral form from your GP/Psychiatrist/Paediatrician. Once, the referrer has completed this documentation process, they are required to fax the completed documents to Care in Mind. Care in Mind then allocates the referral to the addressed clinician or organisation. If you require us to be your preferred service provider for this service, you may request the referrer (GP/Psychiatrist/Paediatrician) to specify our address and contact details in the referral form to be considered by Care in Mind for allocation for our services.
24 Hours Cancellation and Reschedule Policy: The client or Guardian must give 24 Hours' notice for any changes to existing appointments. This includes cancellation, non-attendance, or a request to reschedule without sufficient notice. Care in Mind will remove your funding for the sessions, if there is more than one cancellation, request to reschedule, or nonattendance from your end. Removal of funding by Care In Mind may interfere with our ability to provide further services to you.
To be eligible for this service, you are required to gain access to a signed Care in Mind Suicide Prevention Referral form from your GP/Psychiatrist/Paediatrician/head to help clinician (1800 595 212) or any other healthcare provider (e.g. Nurse from nearby health centre). Once, the referrer has completed this documentation process, they are required to fax the completed documents to Care in Mind. Care in Mind then allocates the referral to the addressed clinician or organisation that is registered to provide Suicide Prevention Services. If you require us to be your preferred service provider for this service, you may request the referrer to specify our address and contact details in the referral form to be considered by Care in Mind for allocation for our services.
